JoAnn answers your agency phone line 24/7 — trained on your policies, programs, and procedures. No hold times. No missed calls. No voicemail.
Call (330) 355-3133 right now and hear JoAnn answer a real housing authority line.
Call any line below. Available 24/7.
Housing authorities handle hundreds of calls per week. Most are the same questions over and over. Your staff is overwhelmed, tenants are frustrated, and calls go to voicemail.
Staff in meetings, on other calls, or at lunch. Tenants hear voicemail. Many never call back — they just show up at the office.
"When is my recertification?" "What documents do I need?" "What's my rent amount?" Your staff answers these 50 times a week.
Tenants call at 6pm, 8pm, weekends. Nobody answers. They call back Monday, adding to the morning rush.
Answers instantly. Knows your policies. Handles dozens of calls simultaneously. Never takes a break. Never calls in sick.
Share your programs, procedures, office hours, and common questions.
We customize JoAnn to your specific agency — policies, voice, and personality.
Call your own line. Ask real questions. Make sure she sounds right.
Forward your calls. JoAnn starts answering. Your staff starts breathing.
JoAnn sounds human — not robotic. Tenants don't realize they're talking to AI. She listens, responds naturally, and remembers context.
Trained on your agency's specific programs, procedures, office hours, eligibility rules, and recertification processes.
After every call, your team gets a summary — who called, what they asked, what JoAnn told them, and any follow-up needed.
Tenant calls Tuesday, calls again Friday. JoAnn remembers the first conversation. No repetition. No frustration.
Your staff takes one call at a time. JoAnn handles 20 simultaneously. No hold times. No busy signals. Ever.
Complex issues get transferred to a real person. JoAnn handles the routine so your staff handles the exceptions.
HATrain is the only provider that offers professional staff training AND AI phone support. Train your team on rent calculations while JoAnn handles tenant calls.
35 interactive lessons, AI tutor, certification exam. Your staff calculates with confidence.
JoAnn answers tenant calls 24/7 while your staff focuses on casework and compliance.
Most answering services just take messages. JoAnn actually answers questions.
Hear JoAnn answer a real housing authority phone line right now. Then let us set one up for your agency.
Questions? Call (949) 710-5700 · Contact us · View training courses